NAPA AutoCare | Advanced Repair Inc.
Call Us:(320) 200-7991
Mon - Fri: 7:30 AM - 4:30 PM
27 16th Ave S.
Saint Cloud, MN 56301

Saint Cloud Auto Repair


1913 reviews
5

First time customer. We live in Oronoco MN. Our son lives in St cloud. College kid. Brakes went south. Called Advanced Repair and the professionalism of Ali is 2nd to none. Got our car in the next day. She gave us a list of things that had different levels of urgency. Pushed nothing on us and let us choose what we wanted fixed. The work we chose to have fixed is flawless. Excellent work. Excellent professionalism. Would recommend to anyone. Thank you Ali. She made the whole experience I had doubts in, an absolute easy process.

5

I made an advance appointment so i could wait. Upon getting the repair estimate, I asked if I would leave it there........could they take care of it, and give me a ride home. Sure!! I got a ride home, and 3 hours later an emailed invoice saying your vehicle is done. The final bill was substantially less than the original estimate. What's not to love???

That's great to hear, thank you very much, Mike!! Your loyalty over the years has not got gone unnoticed. Enjoy this Winter weather that we know you appreciate and we will see you next you're in need. Happy Holidays!! ~gobble, gobble~

- Advanced Repair Inc.
5

We have had excellent results at Advanced. On time, quality work and professional interest in making sure your car is the least of your concerns, because their training prep insures they fo it right.

We are happy to hear you notice that we are transparent in our work and how we do things here. Staff training is absolutely critical so thank you for pointing that out too. It's all about the customer experience. If it is ever anything less, please reach out. Thank you for sharing your thoughts. Happy Thanksgiving!! :)

- Advanced Repair Inc.
4

You guys did a great job! The only thing I don't like is the service advisor aspect! I've learned that service advisors are typically commission paid, to get people to do more service on their vehicles. I'm very mechanically inclined and understand cars so I'm not worried about me but there's a lot of people that don't know what they shouldn't shouldn't do, so the whole concept of that is absolute bullshit! It makes me want to find a new mechanic whenever I find a place with service advisors!

Thank you Mark for taking the time to review us, and thanks again for trusting us to service your vehicle. I understand you may have had bad experiences with service advisors in the past, but I truly hope that wasn't the case here. Our service advisors are not paid commission, nor are our Technicians. Our process is to complete a thorough inspection , Digitally, on every vehicle. The service advisors are trained to quote anything the technicians find during the inspection, and send you the Digital Inspection along with any quotes, so the customer can make an informed decision. They are trained to answer any questions and help formulate a plan of action on how to proceed. In your case , the only things found during the inspection, were a belt and wiper blades. I am sorry if our service advisors made you feel pressured in any way , if so I would appreciate you reaching out to me personally to discuss how we can improve our customer experience. Thanks again Mark. Jamey Maurer Owner

- Advanced Repair Inc.
5

You guys did a great job! I was initially concerned, due to my experience with the service advisor aspect! I've learned that service advisors are typically commission paid, to get people to do more service on their vehicles. I'm very mechanically inclined and understand cars so I'm not worried about me, but there's a lot of people that don't know what they shouldn't do, so the whole concept of that is absolute bullshit! However, the response to my original review assured me that Advanced Repair does not pay their Service Advisors commission, which is admirable! They should consider advertising that (maybe even at the front desk) in effort to minimize suspicion of trying to do more work just for the benefit of the service center. Thanks for the clarification!!

Thank you Mark for taking the time to review us, and thanks again for trusting us to service your vehicle. I understand you may have had bad experiences with service advisors in the past, but I truly hope that wasn't the case here. Our service advisors are not paid commission, nor are our Technicians. Our process is to complete a thorough inspection , Digitally, on every vehicle. The service advisors are trained to quote anything the technicians find during the inspection, and send you the Digital Inspection along with any quotes, so the customer can make an informed decision. They are trained to answer any questions and help formulate a plan of action on how to proceed. In your case , the only things found during the inspection, were a belt and wiper blades. I am sorry if our service advisors made you feel pressured in any way , if so I would appreciate you reaching out to me personally to discuss how we can improve our customer experience. Thanks again Mark. Jamey Maurer Owner

- Advanced Repair Inc.
5

Everything about my experience with Advanced Repair has been 5 star! From easy appointments to diagnoses that are explained in language I can understand. Great communications, excellent work and reasonable prices, too. I recommend Advanced Repair to everyone I know!

You are one of the sweetest Ladies we know, Hanna. It is always a pleasure to see and chat with you. Thank you!! We hope for many years to come ;)

- Advanced Repair Inc.
5

Awe, thanks Wayner!! We hope the Impala runs for a very long time

- Advanced Repair Inc.
5

Thank you for your work - satisfied - excellent job -- will use again

Great to hear, Janet. Thank you for coming to see us :)

- Advanced Repair Inc.
5

Everyone was very helpful when I got there. Had my oil changed right away

It's always good to see you, Mary. Thank you so much

- Advanced Repair Inc.
4

The care and the professionalism of your staff is wonderful however, I did not appreciate a text telling me I owed more than $5600 to fix my car. I should have initially been called. The texting is OK that you document it but it also takes away the personalization. Please call first and don’t ask the customer to call you if they have any questions. Of course I would.

Thank you Barbara for taking the time to share your thoughts. We try hard to give our customers a very positive experience, so I apologize for any confusion on our process. I will discuss this with the staff and make sure we do a better job of explaining our process to new customers like you. The Technicians perform an inspection on every vehicle and service advisors prepare estimate and send the Digital inspection out along with the estimate of repair. We can see when the customer has looked over the report and will usually wait 15 minutes and then call to go over the estimates and prioritize repairs. We do this so that the customer has ample time to see the report, pictures, videos, and explanations, and be on the same page with the advisor when the call is made. We find the customer has time to digest what they see, educate themselves on the vehicle needs, and make an informed decision on how to proceed. Obviously, these are estimates of repairs, we never proceed with any repairs without customer approval. In your case , I apologize if you did not fully understand the process and will do everything I can to work with our staff to improve communication skills. I have noted your account to contact you before sending the inspection results in the future, I hope this will improve your next experience with us. Again, Thank you for letting me know and if you would like to discuss further, please call me anytime Jamey Maurer Owner

- Advanced Repair Inc.
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27 16th Ave S Saint Cloud, MN 56301 (320) 253-6295
Advanced Repair Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Advanced Repair Inc. (320) 253-6295 if you have any issues in accessing any area of our website.