NAPA AutoCare | Advanced Repair Inc.
Call Us:(320) 200-7991
Mon - Fri: 7:30 AM - 4:30 PM
27 16th Ave S.
Saint Cloud, MN 56301

Saint Cloud Auto Repair


1920 reviews
4

You guys did a great job! The only thing I don't like is the service advisor aspect! I've learned that service advisors are typically commission paid, to get people to do more service on their vehicles. I'm very mechanically inclined and understand cars so I'm not worried about me but there's a lot of people that don't know what they shouldn't shouldn't do, so the whole concept of that is absolute bullshit! It makes me want to find a new mechanic whenever I find a place with service advisors!

Thank you Mark for taking the time to review us, and thanks again for trusting us to service your vehicle. I understand you may have had bad experiences with service advisors in the past, but I truly hope that wasn't the case here. Our service advisors are not paid commission, nor are our Technicians. Our process is to complete a thorough inspection , Digitally, on every vehicle. The service advisors are trained to quote anything the technicians find during the inspection, and send you the Digital Inspection along with any quotes, so the customer can make an informed decision. They are trained to answer any questions and help formulate a plan of action on how to proceed. In your case , the only things found during the inspection, were a belt and wiper blades. I am sorry if our service advisors made you feel pressured in any way , if so I would appreciate you reaching out to me personally to discuss how we can improve our customer experience. Thanks again Mark. Jamey Maurer Owner

- Advanced Repair Inc.
5

You guys did a great job! I was initially concerned, due to my experience with the service advisor aspect! I've learned that service advisors are typically commission paid, to get people to do more service on their vehicles. I'm very mechanically inclined and understand cars so I'm not worried about me, but there's a lot of people that don't know what they shouldn't do, so the whole concept of that is absolute bullshit! However, the response to my original review assured me that Advanced Repair does not pay their Service Advisors commission, which is admirable! They should consider advertising that (maybe even at the front desk) in effort to minimize suspicion of trying to do more work just for the benefit of the service center. Thanks for the clarification!!

Thank you Mark for taking the time to review us, and thanks again for trusting us to service your vehicle. I understand you may have had bad experiences with service advisors in the past, but I truly hope that wasn't the case here. Our service advisors are not paid commission, nor are our Technicians. Our process is to complete a thorough inspection , Digitally, on every vehicle. The service advisors are trained to quote anything the technicians find during the inspection, and send you the Digital Inspection along with any quotes, so the customer can make an informed decision. They are trained to answer any questions and help formulate a plan of action on how to proceed. In your case , the only things found during the inspection, were a belt and wiper blades. I am sorry if our service advisors made you feel pressured in any way , if so I would appreciate you reaching out to me personally to discuss how we can improve our customer experience. Thanks again Mark. Jamey Maurer Owner

- Advanced Repair Inc.
5

Everything about my experience with Advanced Repair has been 5 star! From easy appointments to diagnoses that are explained in language I can understand. Great communications, excellent work and reasonable prices, too. I recommend Advanced Repair to everyone I know!

You are one of the sweetest Ladies we know, Hanna. It is always a pleasure to see and chat with you. Thank you!! We hope for many years to come ;)

- Advanced Repair Inc.
5

Awe, thanks Wayner!! We hope the Impala runs for a very long time

- Advanced Repair Inc.
5

Thank you for your work - satisfied - excellent job -- will use again

Great to hear, Janet. Thank you for coming to see us :)

- Advanced Repair Inc.
5

Everyone was very helpful when I got there. Had my oil changed right away

It's always good to see you, Mary. Thank you so much

- Advanced Repair Inc.
4

The care and the professionalism of your staff is wonderful however, I did not appreciate a text telling me I owed more than $5600 to fix my car. I should have initially been called. The texting is OK that you document it but it also takes away the personalization. Please call first and don’t ask the customer to call you if they have any questions. Of course I would.

Thank you Barbara for taking the time to share your thoughts. We try hard to give our customers a very positive experience, so I apologize for any confusion on our process. I will discuss this with the staff and make sure we do a better job of explaining our process to new customers like you. The Technicians perform an inspection on every vehicle and service advisors prepare estimate and send the Digital inspection out along with the estimate of repair. We can see when the customer has looked over the report and will usually wait 15 minutes and then call to go over the estimates and prioritize repairs. We do this so that the customer has ample time to see the report, pictures, videos, and explanations, and be on the same page with the advisor when the call is made. We find the customer has time to digest what they see, educate themselves on the vehicle needs, and make an informed decision on how to proceed. Obviously, these are estimates of repairs, we never proceed with any repairs without customer approval. In your case , I apologize if you did not fully understand the process and will do everything I can to work with our staff to improve communication skills. I have noted your account to contact you before sending the inspection results in the future, I hope this will improve your next experience with us. Again, Thank you for letting me know and if you would like to discuss further, please call me anytime Jamey Maurer Owner

- Advanced Repair Inc.
5

Thanks for all your dedication to making sure my car runs great. You guys take the time to make sure my cars is in great condition to drive !!!

You are more than welcome, Larry! Thank you for your trust in us :)

- Advanced Repair Inc.
5

The team at Advanced Repair do a thorough job on my vehicles. I trust them over others to take good care of my service needs. Its worth the drive for me. I highly recommend the AR team to do right thing. Keep up the good work!

Thank you so much, Robert! Always happy to help with your Volvo's and your Honda. Taking the time to drive all the way from the Cities to see us is humbling. Thank you for finding us and Cheers to our long, healthy relationship. We do appreciate it all.

- Advanced Repair Inc.
5

Great service. Job well done and a day early as well!

Thank you for the 5-Star review Eric! It was good to see you again. Hopefully next time it will just be for maintenance!

- Advanced Repair Inc.
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27 16th Ave S Saint Cloud, MN 56301 (320) 253-6295
Advanced Repair Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Advanced Repair Inc. (320) 253-6295 if you have any issues in accessing any area of our website.