You guys did a great job! The only thing I don't like is the service advisor aspect! I've learned that service advisors are typically commission paid, to get people to do more service on their vehicles. I'm very mechanically inclined and understand cars so I'm not worried about me but there's a lot of people that don't know what they shouldn't shouldn't do, so the whole concept of that is absolute bullshit! It makes me want to find a new mechanic whenever I find a place with service advisors!
Thank you Mark for taking the time to review us, and thanks again for trusting us to service your vehicle. I understand you may have had bad experiences with service advisors in the past, but I truly hope that wasn't the case here. Our service advisors are not paid commission, nor are our Technicians. Our process is to complete a thorough inspection , Digitally, on every vehicle. The service advisors are trained to quote anything the technicians find during the inspection, and send you the Digital Inspection along with any quotes, so the customer can make an informed decision. They are trained to answer any questions and help formulate a plan of action on how to proceed. In your case , the only things found during the inspection, were a belt and wiper blades. I am sorry if our service advisors made you feel pressured in any way , if so I would appreciate you reaching out to me personally to discuss how we can improve our customer experience. Thanks again Mark. Jamey Maurer Owner
- Advanced Repair Inc.