I was happy with the place at first when I had breaks done and couple months later I need to replace everything now and when I spoke to the female , tried making it sound like I was lied about refusing to change my rotors when he told me they were fine. I believe that they were a great place, but I don't care for customer service or the repair I had done. I wouldn't recommend this place to my family or friends. My car shakes really bad when I slow down . I'm a mom looking for safety for my children and now I feel they couldn't provide the for my family.
Hi Sara, I apologize for any miscommunication. We are one of those shops that does an amazing brake job, the first time. As mentioned on the phone when you brought this to our attention, our service comes with a Nation Wide Warranty. Now and then we get a defective part that we can get replaced at no charge to you, I'm sorry that I could not convince you to come back but I totally understand your situation and I am very sorry I wasn't able to take care of this for you.
- Advanced Repair Inc.